HBP Systems Group Blog Accounts Software, CRM Software, EPOS, Computer Networking, Digital Telephony

Our Services

Accounts Software

At HBP Systems we have received a number of awards recognising the standard of support for account software, including being named Reseller of the Year in the North in the Software Satisfaction Awards. We specialise in providing three of the top accounts solutions for small and medium sized businesses in the UK:

IRIS Exchequer

Sage 200

Opera II

Each of these award winning account software packages offer a different compliment of features which our specialists can discuss with you to ensure that you are supplied with the correct solution for you business. With the correct accounts package you will be able to run your business more effectively and more profitably. It’ll even keep an eye on the day-to-day running of your business while you’re busy doing something more productive. With a range of industry specific solutions from each of our accounts package providers we can ensure that your Accounts Department is working for you and helping your business grow.

 

CRM Software

Customer Relationship Management software is recognised by many ambitious growing companies as a vital business tool which, at its most basic level, is used for managing contact with customers and potential customers.

By managing and recording the activity that takes place from your marketing and sales team you will be able to spot trends and successes, as well as identifying failures, in order to focus on the most productive campaigns that will ensure that your sales pipeline is constantly flowing. Furthermore, a CRM solution can record details of contact with your own customers, including helpdesk calls, documents sent by post, email or fax as well as any outgoing phone calls made.

By controlling and recording this valuable information you will not only be able to increase the number of enquiries you receive (and improve the conversion rate of those enquires) but also keep hold of your customers for longer.

 

Computer Networking Systems

HBP have 15 years experience in providing technical support services with Microsoft Certified Systems Engineers (MCSE), Microsoft Certified Professionals (MCP) and Novell Netware Engineers. Our accreditations are maintained through regular on-going training to ensure we keep up to date with technology. You will also be reassured by our Microsoft Gold Certified Partner status which is only awarded by Microsoft to companies who “represent the highest level of competence and expertise with Microsoft technologies and have the closest working relationship with Microsoft.”

To compliment the quality of our service we only supply and install products and software which we trust implicitly. We supply:

• HP servers and workstations which offer enhanced performance, durability and reliability and a well trusted brand name.
• Draytek Routers and D-Link Switches for fast network routing and reliable internet access.
• Watchguard Network Security devices which protect your network from threats such as hackers, spyware, viruses, SPAM and websites you do not wish your staff to visit
• We also provide Microsoft Operating Systems and software, Sophos Anti-Virus software and Message Defence SPAM protection software.

In addition to this HBP Systems Group are also fully accredited suppliers of Avaya Voice over IP Telephony Solutions which bring voice and data communication solutions to small and medium sized business over single or multiple office sites throughout the UK. By networking your phone systems you can link branches, improve communication, enhance customer service and reduce your costs.

 

Digital Telephony

HBP Systems specialise in providing Voice and Data Communication Solutions to small and medium sized businesses over single or multiple office sites throughout the UK, using Avaya IP Office.

Avaya IP Office is an "all-in-one" communications solution with full-featured telephony/voice communications, networking, messaging and contact centre capabilities. IP Office works with traditional circuit switched and IP lines. Companies can add data and IP telephony capabilities as needed, and it can function in either PBX or key system mode. With advanced messaging, contact centre, conferencing and wireless communications options, IP Office is an IP/PBX converged system in a compact and easy-to-deploy unit. There are a range of models to choose from, supporting from 2-360 extensions. A wide selection of phones work with IP Office including standard analogue phones, digital phones, IP phones, wireless phones and a softphone option.

By networking your phone systems you can link branches, improve communication, enhance customer service and reduce your costs.

 

Corporate Website Design

Our Internet Marketing team are experts in designing stylish and functional web sites that can offer your customers the best possible online experience.

Your web site can become one of your most cost effective and valuable pieces of marketing and by working with HBP you can ensure that your new site reflects your company accurately and looks great. We work with you at the key stages of design to achieve maximum satisfaction, and we design using best practice techniques which allows users to access and view the site no matter which browser or screen size they use as well as benefitting your search engine results. We can also enhance the content of your web site, if you so wish, with streaming video, editable news/event pages, interactive animation and sophisticated web capture forms to attain sales leads from your web site’s visitors.