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ProspectSoft & Digital/IP Telephony – TAPI Integration

Did you know that ProspectSoft CRM can link directly to a digital telephony system, such as Avaya?

The ProspectSoft CRM solution is compliant with Microsoft's TAPI standard, so it can be integrated "out of the box" with most widely used telephony systems to manage outgoing and incoming calls. Users can automatically call companies or individuals from any customer or supplier record, while incoming caller details are displayed clearly, but unobtrusively. The system recognizes a DDI, switchboard or mobile number, or will find the closest match. The caller's details are then instantly accessible.

Of course, as Avaya experts we can help with this integration and/or help with the implementation of a digital or IP phone system within your business.

If you would like to know more about the TAPI integration capabilities within ProspectSoft or about Avaya please phone us on 01724 400303 or email marketing@hbpsystems.co.uk and we will be happy to help.