HBP Systems Group Blog Accounts Software, CRM Software, EPOS, Computer Networking, Digital Telephony

ProspectSoft & Digital/IP Telephony – TAPI Integration

Did you know that ProspectSoft CRM can link directly to a digital telephony system, such as Avaya?

The ProspectSoft CRM solution is compliant with Microsoft's TAPI standard, so it can be integrated "out of the box" with most widely used telephony systems to manage outgoing and incoming calls. Users can automatically call companies or individuals from any customer or supplier record, while incoming caller details are displayed clearly, but unobtrusively. The system recognizes a DDI, switchboard or mobile number, or will find the closest match. The caller's details are then instantly accessible.